Anyone who has visited the Library in the past couple of days, knows that we have been dealing with a significant system failure with our computer network. Library Information Technology staff have been working around the clock to solve the problem and continue working on it today. In the past couple of days, public Internet stations have been very glitchy logging in; on some stations you can log in without a problem; on others you can’t log in at all. The wireless network has been down. Your library card record may not necessarily reflect an accurate account of what you have checked out, returned, or on hold. Customers are reporting many problems accessing Overdrive e-books and e-audiobooks. At Dublin, we have not been to do any check ins for the past couple of days; we are working in overdrive to catch up today as the system recovers.
If your library card record is not accurate, give the system a few days to catch up on holds placed, checked in items, etc. Feel free to email either the Library Branch Manager, Lee Jouthas (email@example.com) or Dublin’s Circulation Supervisor, Brian Edwards, (firstname.lastname@example.org) and we will do our best to help you untangle any issues.
At this time our public internet stations and wireless network *should* be working normally. As always if you encounter problems please let us know at the Reference Desk or call us at 803-7275.
We certainly apologize for any inconvenience these computer problems have caused you and want you to know that we are all working hard at every level to get things back to normal.